Whitehill Adventures aims to provide transparent and fair cancellation and refund terms to ensure clarity for all travelers.

By booking a trip with us, you agree to the following refund and cancellation policy:

1. General Cancellation Policy

• All cancellations must be requested via email or WhatsApp in written form
• Cancellation charges depend on the specific package, season, and third-party provider policies
• Some bookings (especially during peak season or special deals) may be non-refundable

2. Refund Eligibility

Refunds, if applicable, will be processed under the following conditions:

• Refunds depend on hotel, transport, and activity provider policies
• Only unused or partially unused services may be eligible for partial refunds
• Government taxes, service charges, and booking fees are non-refundable

3. Refund Processing Time

• Approved refunds are processed within 7–14 working days
• Refunds will be credited to the original payment method used during booking
• Processing time may vary depending on banks or payment gateways

4. No-Show Policy

• If the traveler does not show up on the scheduled date, no refund will be provided
• Missed services due to delays or personal reasons are not eligible for refunds

5. Last-Minute Cancellations

• Cancellations made within 48–72 hours of travel may not be eligible for any refund
• In some cases, partial refunds may be offered depending on supplier policies

6. Force Majeure Situations

Whitehill Adventures is not responsible for refunds in cases of:

• Natural disasters
• Weather conditions
• Government restrictions
• Strikes, political issues, or emergencies

However, we will try to reschedule or provide alternate options wherever possible.

 7. Third-Party Services

• Hotels, transport, and activity providers have their own cancellation policies
• Refunds are subject to their approval and timelines
• We act only as a travel facilitator and cannot override third-party rules

8. Refund Rejection Cases

Refunds will not be provided in cases of:

• Violation of booking terms
• Change of mind after confirmation
• Partial usage of non-refundable services
• No-show or delayed arrival

 9. Contact for Refunds

For cancellations or refund requests, contact us at:

White Hill Adventures
📍 Shimla, Himachal Pradesh
📞 +91 8629005121
📧 info@whitehilladventures.com